Abstract— This research focuses on the design of enterprise architecture (EA) model for the knowledge management system (KMS). The research was motivated by the many failures in implementating of KMS as well as the lack of studies on EA associated with the implementation of KMS. This study uses interpretative and socio-technical approach with soft system methodology and TOGAF as a framework. The result shows that the availability of IT infrastructure does not maximize the implementation of KMS, therefore there is a need of a new holistic EA that accommodates all of the technological and socio perspective.
Keywords— Enterprise architecture model, Knowledge management system, TOGAF, Soft System Methodology, Socio technical. Download complete paper here.
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