Dipublikasikan di CITACEE 2013, UNDIP bersama Farham Harvianto, Akbar Muchbarak, Ahmad Pudoli ( Mahasiswa Program Pasca Sarjana Magister Komputer, Universitas Budi luhur)
Abstract – Some companies that implementing an information technology for their business process often facing problem regarding networking or aplication. But, sometimes lack of handling problem because there is not problem tracking and recording such as AJB bumiputera 1912. This can contribute bad impact and image for company, recurring problem which can not easly solve, and troubleshooting is not prevently. Therefore author design and build a helpdesk apllication which using ticketing system. This aplication hopefully can serve complaint recorded, information status, and problem solving, included helpdesk report to overcome and minimize the problem. Research method that applied for developing helpdesk aplication such as Rapid Application Development (RAD) method and Unified Modeling Language (UML) Diagram. By applling this apllication hopefully can short and simplify record and handling helpdesk complaint along with report that as a result which can be use for making decision related company with problem which has been reported.
Keywords-component; Helpdesk, Ticketing, Information Technologi